Terms of Service

You must provide accurate information and are responsible for safeguarding your login credentials and all activity through your account. Accounts may not be sold, transferred, shared with unauthorized individuals, or used for unlawful, fraudulent, abusive, or disruptive purposes.

ROQFLOW provides organizational and productivity tools for automotive service professionals and related users, including repair-order tracking, a shared service-drive board, advisor and shop workflows, hand-offs, push notifications, camera-based repair-order scanning, spreadsheet sync, vehicle-information fields, and optional artificial-intelligence features. It is not an accounting, payroll, tax, legal, emergency, safety, vehicle-diagnostic, or professional repair-advice service. You remain solely responsible for your records, calculations, customer communications, diagnoses, repair procedures, business decisions, regulatory compliance, and work performed.

You are responsible for maintaining independent backups of all information entered, uploaded, generated, or stored through the Service, including repair orders, notes, customer information, vehicle details, VINs, messages, photos, and AI inputs or outputs. No online storage system can guarantee that information will never be lost, corrupted, deleted, delayed, altered, exposed, or unavailable.

Plan-based history windows describe what an account may access through the Service; they are not promises that older data has been deleted. Data may be retained for security, legal, billing, backup, fraud-prevention, or operational purposes, subject to applicable law and ROQFLOW’s then-current practices.

To the maximum extent permitted by law, ROQFLOW and its owners, operators, employees, contractors, and providers are not responsible for lost, deleted, corrupted, inaccurate, or unavailable data; loss resulting from account closure; service interruptions; security incidents; third-party failures; lost revenue, customers, business opportunities, or repair records; or your failure to maintain backups.

Account closure may result in permanent data loss. ROQFLOW is not required to retain, recover, or provide data after closure except where applicable law requires otherwise.

ROQFLOW may offer trial, promotional, complimentary, paid, or administratively assigned access. The current pricing page, checkout page, and in-app plan information describe the features, limits, price, billing interval, and trial terms that apply when you enroll. Feature availability may depend on account role, shop settings, payment status, device, region, or administrative controls.

New accounts may begin with a free trial. Trial terms, including trial length, payment-method requirements, the price after the trial, and whether the trial automatically converts to a paid subscription, are the terms displayed when the trial is offered or at checkout. If a trial offer states that it converts to a paid subscription, you authorize the displayed recurring charges unless you cancel before the stated deadline. Trial eligibility may be limited to new accounts and may be withdrawn or changed where permitted by law.

Paid subscriptions are processed through Stripe or another payment provider. By subscribing, you authorize recurring charges at the displayed price and interval. Subscriptions renew automatically until canceled. You may manage or cancel an eligible subscription through the billing controls provided by the Service or payment provider. Cancellation or downgrade generally takes effect as disclosed in the billing flow or at the end of the current paid period. Fees are nonrefundable except where required by law or expressly approved by ROQFLOW. Prices and plans may change upon reasonable notice.

If payment fails or a paid subscription is no longer in good standing, ROQFLOW may restrict paid features and present options to restore payment or move to a limited plan. You should export or back up information before downgrading.

A global administrator may grant, change, or time-limit account access without using Stripe. Administrative access does not cancel, pause, refund, replace, or modify an active Stripe subscription. Users remain responsible for managing their paid subscription through the provided billing controls.

You may not use the Service illegally or fraudulently; gain unauthorized access; disrupt its systems; upload malicious content; misrepresent your identity; infringe another person’s rights; abuse subscriptions, trials, or promotions; or copy, resell, reverse engineer, or exploit the Service except where law permits.

ROQFLOW’s artificial-intelligence features, including camera repair-order scanning and any other AI tools, may be used only for their intended ROQFLOW purposes. You may not abuse these features, use them to generate or facilitate unlawful, fraudulent, deceptive, harmful, harassing, infringing, or malicious content, submit excessive or automated requests, attempt to bypass usage limits or safety measures, share access with unauthorized persons, probe or exploit the feature, interfere with its operation, or use its output to misrepresent work, testing, diagnoses, measurements, repairs, or other facts.

Suspected or confirmed misuse of the AI features may result in immediate limits on AI usage or temporary or permanent restriction, suspension, or termination of the account or access to some or all of the Service, with or without prior notice, as permitted by law. Users remain responsible for reviewing AI output and verifying automotive information against applicable professional judgment, current service information, and legal or workplace requirements before relying on or submitting it.

AI outputs may be incomplete, inaccurate, outdated, improperly sourced, or unsuitable for a particular vehicle or repair. Output formatting, including uppercase text, headings, citations, or confident language, does not indicate accuracy. You must not represent AI-generated content as a test, inspection, diagnosis, measurement, repair, or verification that was not actually performed. AI requests may be processed by third-party model and search providers, and you must not submit information you lack authority to disclose.

Camera repair-order scanning may read information from a photographed document into the repair-order form, but you must review and correct that information before relying on or saving it. Scanning is an assistance tool, not a guaranteed or verified record.

Repair orders and related entries may include customer names, phone numbers, vehicle year, make, model, and VIN. You are responsible for confirming this information, avoiding errors, and maintaining any backup records required by your business.

Vehicle information you enter or that is suggested by the Service may be incomplete, unavailable, or based on manufacturer-reported or third-party data. A decoded VIN or selected year, make, and model does not verify exact build configuration, equipment, part fitment, recall applicability, repair procedure, or customer ownership. Verify vehicle information using the vehicle, current service information, and other appropriate sources.

ROQFLOW may suspend, restrict, or terminate an account, subscription, or Service access, with or without prior notice, for a violation or suspected violation of these Terms; fraud, abuse, unlawful or disruptive activity; nonpayment or chargebacks; security, legal, operational, or reputational concerns; discontinuation of the Service; or another lawful reason determined in good faith.

Where permitted by law, ROQFLOW may discontinue an account or the Service for business or operational reasons. Termination may cause immediate loss of access and data. You are responsible for exporting or backing up information beforehand.

The Service may be updated, interrupted, restricted, modified, or discontinued at any time. ROQFLOW does not guarantee uninterrupted availability, error-free operation, compatibility with every device, permanent preservation of features, or continuous access to third-party integrations.

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” with all faults and without warranties of any kind. ROQFLOW disclaims express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, security, availability, and reliability. ROQFLOW does not warrant that the Service will be uninterrupted, error-free, secure, or free from data loss.

To the maximum extent permitted by law, ROQFLOW and its owners, operators, employees, contractors, and providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost data, profits, revenue, business, or business interruption.

To the maximum extent permitted by law, ROQFLOW’s total liability will not exceed the greater of the amount you paid ROQFLOW during the three months before the event giving rise to the claim or fifty Canadian dollars (CAD $50). Nothing in these Terms excludes liability that cannot legally be excluded.

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless ROQFLOW and its owners, operators, employees, contractors, and providers from claims, losses, liabilities, damages, costs, and reasonable legal fees arising from your use or misuse of the Service, your content, your violation of these Terms or law, your business or professional activities, or your infringement of another person’s rights.

ROQFLOW’s software, design, branding, documentation, and original content are owned by ROQFLOW or its licensors. You receive a limited, revocable, nonexclusive, nontransferable right to use the Service for its intended purpose. You retain ownership of information you submit while granting the permission necessary to store, process, transmit, back up, and display it to operate the Service.

You are responsible for having the authority and necessary consent to enter, store, process, or share customer, employee, vehicle, VIN, or business information through the Service. Enter only information reasonably necessary for the intended workflow, protect access to your account and devices, and comply with applicable privacy, consumer-protection, employment, and recordkeeping requirements.

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of Canada and the province in which ROQFLOW is established, without regard to conflict-of-laws principles. You agree to the exclusive jurisdiction of the courts located in Canada for any matter not subject to mandatory local consumer-protection law.

ROQFLOW may update these Terms. Updated Terms will be posted with a revised effective date. Continued use after they become effective constitutes acceptance where law permits. Material changes may be communicated through the Service, website, or account email.

If a provision is unenforceable, it will be modified only as needed or severed, and the remaining Terms will continue. These Terms and any additional terms shown during purchase or use constitute the entire agreement concerning the Service.

Questions about these Terms may be sent to [email protected].